Terms & Conditions

Welcome to the official online store of Minamoto Kitchoan Malaysia.


Before using any of our Services, you should read these terms and conditions (the “Terms”) carefully. By signing up for our Services you will be deemed to have read, understood and agreed to them. We’d also recommend that you read our Privacy Policy, which describes how we’ll deal with your personal information. Minamoto.my is operated by K Minamoto Malaysia Sdn Bhd (1036553-A), which is based in Malaysia. When accessing and using this website you are agreeing to the Terms set out below. By registering, you agree that you have fully understood these Terms, that you have the right, authority and capacity to enter this agreement, and that you acknowledge it to be legally binding between you and us. Minamoto.my reserves the right to change these Terms. The most recent Terms can always be found on this page. If you do not agree to these Terms, please do not use Minamoto.my and the Services we offer and do not register for a Minamoto.my account. If you have any questions, please contact us before using our website. Your continued use of Minamoto.my implies your acceptance of any changes that we make to these Terms.


A condition of using our Services is the creation of an account with a username and password, and to provide accurate registration information. Failure to do so constitutes a breach of these Terms, which may result in immediate suspension or termination of your account. You may not use the name of another person or entity as your username or one that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your account. Services are available only to individuals who are either: (i) at least 18 years old, or (ii) at least 13 years old, and who are authorized to access our website by a parent or legal guardian. If you have authorized a minor to use our website, you are responsible for the online conduct of such minor, and the consequences of any misuse of the website by the minor. You represent and warrant that has given full and accurate information at account creation including a valid email address and that you will keep that information up to date at all times.


You agree to indemnify and hold harmless Minamoto.my and its directors, officers, employees and agents from and against all claims, losses, expenses, damages and costs resulting from or arising out of: (a) your breach of these Terms, (b) any Content posted by you on the Minamoto.my website, (c) use of the Minamoto.my Services by you or any person using your username and/or password, and (d) any violation by you of any rights of a third party.


We undertake from time to time to use reasonable efforts to give you access to our website and Services. We reserve the right to, at our sole discretion and when we deem necessary due to technical, operational, maintenance or security reasons, take measures which may affect the accessibility of our website and Services. Due to the nature of Internet and server provision, downtime and lost transmissions may occur and accordingly, we will have no liability to you for the loss of any Content or for any deterioration or damage to any Content or any failure of our website or Services.


Minamoto.my may terminate or suspend any and all of its Services and/or your Minamoto.my account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination of your account, your right to use the Services will immediately cease. You can terminate your Minamoto.my account at any time by giving notice to us to that effect. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranties, indemnities and limitations of liability. You will ensure that following termination you will not enter into any arrangement which conflicts with any rights of use granted by us.


Minamoto.my reserves the right, at its sole discretion, to modify or replace these Terms at any time. If the alterations constitute a material change to the Terms, we will notify you by posting an announcement on the Minamoto.my website. What constitutes a material change will be determined by us. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any Content following notification of a material change to the Terms shall constitute your acceptance of the Terms as modified.


To order a product you will need to follow the ordering procedures set out on our order page. Details of our prices for the Products and the procedures for payment and delivery are displayed on our website. Any times or dates stated on our website for delivery are estimates only. We or our providers will make all reasonable effort to deliver goods within the time specified, but do not accept liability for any failure to deliver within that time. You must pay by the designated payment method at the time of order. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order may need to be validated by us as part of the acceptance procedure. We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price. In addition to the price, we will set out delivery costs and applicable taxes, if any. We are entitled to refuse any order placed by you. If your order is accepted, we or our provider will confirm acceptance to you by online electronic means (‘Confirmation’) to the email address you have given us on registration or on ordering. The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days. If the Product you ordered is unavailable, we may provide you a substitute of an equivalent quality and price.

We highly recommend following product handling information stated on the website on the handling of product sold. All goods sold are non-refundable. Products sold and damaged due to customer’s mishandling is not eligible for refund and exchange. Should there be any damages/loss of product upon receiving of delivery, your item must remain untouched, and in the original state upon receiving to be eligible for return/exchange/replace for a new product, provided original receipt is shown. Please contact us for further arrangements if such an event occurs. Refund/Return/Exchange due to change and difference of personal taste is not eligible. Should there be any return/exchange process required, please allow up to 30 business days in any event. Any request for return/exchange is not eligible without original receipt shown. After 5 days of purchase/acceptance of delivery, any goods sold are not eligible for return/exchange.

How to contact us

If you have any questions about our terms and conditions, please contact us by email at the following address: info@minamoto.my

You may also want to take a look at our Privacy Policy.